Frequently Asked Questions
How long does shipping take?
We're excited for you to receive your brilliant finds! Our items are sourced from the best partners worldwide to bring you unbeatable value. Please allow 1-3 business days for order processing, after which your order will be shipped. Standard shipping times are typically 3-8 business days to the United States. Finding great deals from across the globe takes a little time, but we promise it's worth the wait!
Is shipping really free?
Yes, it absolutely is! We offer free worldwide shipping on all orders. The price you see is the price you pay. No surprises, no hidden fees. It's part of our promise to deliver simple prices and surprising quality.
Where do your products come from?
To give you the best and fastest shopping experience, all of our products are shipped directly from warehouses located within the United States. We partner with top-tier suppliers and fulfillment centers across the country to ensure your brilliant finds get to you quickly and reliably, without the long wait times of international shipping. This allows us to offer you great value and surprising quality, delivered right from your backyard.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number on our "Track Your Order" page or directly with the carrier to see the status of your delivery. Please note that it can take a few days for the tracking information to become active.
My tracking says "delivered," but I haven't received my package. What should I do?
We're so sorry for the trouble! Sometimes, carriers mark a package as delivered a little prematurely. Please take a moment to check with your neighbors or your building's mailroom. If your package still hasn't turned up after 2 business days, please contact us at 123mart.cs@gmail.com with your order number. We'll launch an investigation with the carrier right away to track down your items!
I ordered multiple items, but only received one. Where is the rest of my order?
To bring you a wide variety of unique finds, we partner with several different makers and suppliers. This means that items are often shipped from different warehouses and will arrive in separate packages at different times. Don't worry, the rest of your amazing items are on their way to you!
What is your return policy?
Your happiness is our top priority! If you're not 100% satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or an exchange. Please visit our "Return Policy" page for full details and instructions.
Can I change or cancel my order after I've placed it?
We process orders quickly to get your items to you as soon as possible! If you need to make a change or cancel your order, please contact us at 123mart.cs@gmail.com within 12 hours of placing your order. We'll do our best to accommodate your request, but once an order has been processed, we are unable to make any changes.
What should I do if my item arrives damaged?
Oh no! We're so sorry to hear that. While we pack our items carefully, sometimes accidents happen during transit. Please send a photo of the damaged item and your order number to 123mart.cs@gmail.com, and our friendly support team will arrange for a replacement or a full refund right away.
How can I find more information about a product, like sizing or materials?
We do our best to provide detailed information on every product page! You'll find a full description, specifications, and a size guide (if applicable) right on the product page. If you have a specific question that isn't answered there, please don't hesitate to reach out to our friendly support team at 123mart.cs@gmail.com. We're always happy to help you find the perfect item!
How do you ensure the quality of the products?
That's our secret sauce! Our slogan "Simple Prices, Surprising Quality!" is a promise we take seriously. Our team personally curates and reviews every product to ensure it offers fantastic quality for the price. We only list items that we'd be excited to use ourselves.